flatroofingcommercial

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  • Registered office of SEO-DONS LTD (company no. 16766013): 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

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What to send us, and what happens next

The more you can tell us at the start, the more useful the first reply is. The four things that let us give you a considered answer rather than a holding response are: the approximate roof area in square metres, even as a rough figure from a site plan; what the building does, because a warehouse, a school and a plant-heavy office are three different specifications; what is going wrong and for how long, since a roof leaking in one place after a storm is a different problem from one that has been patched every winter for five years; and photographs if you have safe access to take them, or a satellite image if you do not. Never go onto a roof you are not certain is non-fragile just to get us a picture.

What we will not do: sell your details on, put you on a call list, or chase you. If the timing is wrong, say so and we will leave it with you. SEO Dons publishes this guide and answers enquiries by email. We are not the installing entity and we do not hold any of the trade accreditations the guide describes, so check any contractor you approach against the NFRC and CompetentRoofer registers.

We do not publish a phone number, and that is deliberate rather than an oversight. A written enquiry with an area, a building type and a photograph gets a specific answer from someone who has actually looked at it. A phone call to a switchboard gets a callback request. We reply by email; the phone number on the form is optional.

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